Notification of HP 955XL series product upgrade
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Notification of HP 955XL series product upgrade

HP 955XL series upgrade instructions:

Upgrade instructions】:

HP 955XL series upgrade instructions:The new printers taking HP955XL produced in May 2019 in China have the upgrade risks, which leads to the alternative chips cannot be recognized in some newly produced printers, while it can still be used normally in old machines. The printer displays error message as below:

At present, only the printers newly produced in China have been confirmed to have the upgrade risks, NO upgrade are found in other areas yet, however, it’s speculated that the newly produced printers in other regions might have the upgrade risks. It is suggestion that customers sell inventory products as soon as possible.

HP 955XL Series Upgraded Resume

Time of Notification Chip version Specific upgrade content Countries that have found upgrade problems Upgraded product models
2017.8.17 V1 The HP OfficeJet Pro 8210 printer have the upgrade risks by testing, which produced in June 2017 and used HP 955 series consumables. The result is that the alternative chips cannot be recognized. China HP 955XL Series
2018.01.02 V1 upgraded to V2 The HP Officejet Pro 8720 all-in-one /HP PageWide Pro 452dw printer produced in December 2017 had the upgrade risk. The result is that the alternative chips of recycled ink cartridge cannot be recognized in newly produced machines. But for old machines, chips can still be used normally. China HP 955XL Series
HP 975A/X Series
2018.06.14 V2 upgraded to V3 The HP Office Jet Pro 8720 All-in-One Printer Produced in May 2018 had the upgrade risk. The result is that the alternative chips of recycled ink cartridge cannot be used in newly produced printers. But for old printers, chips can still be used normally. China HP 955XL Series
2018.12.06 V3 upgraded to V4 The HP 955/HP 975 Series Printers Produced in November 2018 had the upgrade risk. The result is that the alternative chips of recycled ink cartridge cannot be recognized in some newly produced machines. But for old printers, chips can still be used normally. China HP 955XL Series HP 975A/X Series
2019.04.11 V3 upgraded to V5 The HP 90X/95X series printers had a new firmware version in April 2019. After the printer upgrade, it cannot be recognized in the printers produced after November 2016. Global HP 90X Series HP 95X Series
2019.06.03   The printers for HP955XL produced newly in May 2019 had the upgrade risk. The result is that the alternative chips of recycled ink cartridge cannot be recognized in newly produced machines. But for old printers, chips can still be used normally. China HP 955XL Series

* According to the above upgrade schedule, the upgrade risks is mainly concentrated in China, and it just aimed at the newly produced d printers. It is suggestion that customers sell the products in the stock as soon as possible.

Product models that have upgrade risk

Product Models Applicable Areas
HP 952(956)XLBK North America
HP 952XLC,M,Y
HP 953(957)XLBK Europe/Middle East/Africa/South Africa/Russia
HP 953XLC,M,Y
HP 954(958)XLBK South America
HP 954XLC,M,Y
HP 955(959)XLBK Asia & Pacific (including Japan and Oceania)
HP 955XLC,M,Y

【Solutions】:

  1. This upgrade mainly aims at new printers, and only the printers in China have been identified temporarily,and new printers in Europe and the United States will be listed at least one month later than China, so the risk is relatively small. So it is recommended that customers sell inventory products as soon as possible.
  2. The chip upgrade for HP 955 series is expected to be completed by the end of June, and then it can be produced and shipped normally.
  3. The HP 90X and 97X series have not found any upgrade problems by testing the latest printers produced in China. And the newly produced printers in Europe and the United States will be listed generally later than China at least one month. In summary, it is recommended that orders produced or ready shipped can be shipped normally or in batches. The chip upgrade for the HP 90X/97X series is expected to be completed by the end of June.

                                                  Zhuhai National Resources & Jingjie Printing Technology Co., Ltd.

Instructions

2019.06.05

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